Return Policy

Return Policy 

We have a 30-day return policy on all in-stock items. Certain works of Art, such as Large Art, Originals, Special Framing Orders, and Commissions for example, are made to order and are excluded from being returned. Refunds are refunded to the credit card used to make the original purchase within thirty days of refund approval. Purchases made with another payment method are refunded via check.

**Please Note: If the frame you ordered is on backorder, we will automatically upgrade your frame to a higher quality frame of similar color.** 

All returns must be authorized by our Customer Service Department.  As a courtesy, a return label can be sent to the email address on your order, with the cost of the return deducted from the refundable amount.  Original shipping and handling charges are non-refundable. 

There will be 15% re-stocking fee applied to all returns.

If you wish to make a return please visit our return portal here.

With any questions, please contact Customer Service at (800) 366-2781 email Customerservice@havenlight.com

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