Frequently Asked Questions
Why should I register on your site?
Registering on our site gives you the ability to view your orders and their progress. If you check out as a guest, you must rely on emails for updates. Customers that are registered will receive emails with special offers (up to 25% off) and be the first to know about upcoming events in our galleries and new art.
How do I find framed options on the web?
On the product page, you will see three options that need to be selected to order: 1. "Image Type", 2. "Image Size" and 3. "Framing Options." When the value of these boxes are changed the image also changes. Therefore, if you select a "Print Only", only the image itself will show up. When you choose from any of the available frames, the image with the frame will show up. The price also changes to reflect the price of each option.
I used PayPal to place my order, but it looks like the payment status is still pending. What do I need to do?
A payment will be in pending when a user enters an email to register on our site that is different from the email that is registered in PayPal. If this is the case, you can add the new email to your PayPal account. Once the email has been updated, the order will usually show that it has been paid for.
If the billing address on our site does not match the billing address on the PayPal account, it will also sit in pending. This includes the billing name if you were recently married and your name has changed.
If you are having trouble with a "Pending" payment on our website, please call (801)763-7956 and we will be happy to help you resolve the issue.
How can I choose to pick-up my order at your American Fork Utah location and save the money I would spend on shipping?
When you want to pick up an item at our American Fork Utah location, be sure to uncheck the "Ship to the same address" checkbox on the billing page. You will then be able to select "Pickup" in the shipping section. If the box is not selected, the pickup option will not be available.
